Speaking at Customer Experience in Financial Services 2026 — Ian Finn
Speaking on trust, identity and invisible infrastructure in financial services — and an open invitation to connect if you're there. London, 17-18 June 2026.
Ian Finn, speaker at Customer Experience in Financial Services 2026, London, 17-18 June — digital identity and IAM
I'm pleased to be speaking at Customer Experience in Financial Services 2026, in London on 17-18 June.
My session looks at digital identity as a strategic lever — not just a security control, but the foundation of consumer trust and the invisible infrastructure behind every seamless customer journey. In financial services especially, the way an organisation handles authentication, trust and access shapes the entire customer relationship, often before the customer is even aware of it.
I'll be drawing on lived experience building and scaling identity platforms in high-trust, high-volume environments — where reliability is non-negotiable and the cost of friction is measured in millions of interactions.
If you're attending, I'd welcome the conversation — whether on identity, platform strategy, AI adoption, or the broader question of how financial services organisations earn and keep customer trust in an increasingly digital world.