Speaking at the 6th Annual Customer Experience in Financial Services, 2026

17–18 June 2026 · 155 Bishopsgate, London

I'll be joining senior leaders from across UK financial services to present on identity as a strategic lever in customer experience — drawing on real-world lessons from one of the more complex identity integrations in UK retail financial services.

How do you transition millions of customers between identity platforms without them noticing? And what does that teach you about trust, CX, and getting the invisible infrastructure right?

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#Identity #ProductLeadership #Platforms #CustomerExperience #FinancialServices

I’ll be speaking at this Customer Experience focussed conference next month.